Resident Services Coordinator - Property Management

Augusta Rental Homes; Augusta (GA); On-site; USD 25,000 - 36,000; Full time

Job summary

Augusta Rental Homes seeks a Resident Services Coordinator to be the frontline contact for residents, prospects, and vendors. You will handle calls, assist in real time, and coordinate needs to minimize transfers and delays.

This execution-focused role oversees move-ins, move-outs, renewals, and payment workflows, ensuring clear communication across teams and vendors. Success is measured by responsiveness, service quality, and reliable resident support operations.

Responsibilities

• Answer incoming calls and assist residents in real time.
• Resolve or coordinate resident needs without unnecessary transfers, delays, or handoffs.
• Coordinate resident communications and key processes such as move-ins, move-outs, renewals, and payment-related workflows.
• Maintain strong communication between residents, internal teams, and vendors.

Job description

The Resident Services Coordinator is accountable for the consistent execution of resident-facing service, communication, and coordination across Augusta Rental Homes’ portfolio. This role exists to ensure residents, prospects, and vendors are supported professionally, promptly, and effectively through a centralized, reliable point of contact.

This is a unique, service-centered role designed to ensure Augusta Rental Homes is always accessible and responsive. The Resident Services Coordinator serves as the primary frontline representative of the company—answering incoming calls, assisting residents in real time, and resolving or coordinating needs without unnecessary transfers, delays, or handoffs.

The Resident Services Coordinator supports the health of operations by managing resident communication, coordinating key processes such as move-ins, move-outs, renewals, and payment-related workflows, and maintaining strong communication between residents, internal teams, and vendors. This is an execution role, not a decision-making role. Success is measured by responsiveness, service quality, process execution accuracy, documentation quality, and the reliability of resident support operations.