Property Management - Resident Services Coordinator

Augusta Rental Homes; Augusta (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Augusta Rental Homes is seeking a Resident Services Coordinator to ensure responsive, resident-facing service across our portfolio. You will answer calls, assist residents in real time, and coordinate needs with internal teams and vendors to minimize transfers and delays.

In this execution-focused role, success is measured by responsiveness, quality of service, accurate documentation, and reliable resident support processes, including move-ins, move-outs, renewals, and payment workflows.

Responsibilities

• Answer incoming calls and assist residents in real time.
• Coordinate move-ins, move-outs, renewals, and payment workflows.
• Serve as primary point of contact between residents, internal teams, and vendors.

Job description

The Resident Services Coordinator is accountable for the consistent execution of resident-facing service, communication, and coordination across Augusta Rental Homes’ portfolio. This role exists to ensure residents, prospects, and vendors are supported professionally, promptly, and effectively through a centralized, reliable point of contact.

This is a unique, service-centered role designed to ensure Augusta Rental Homes is always accessible and responsive. The Resident Services Coordinator serves as the primary frontline representative of the company—answering incoming calls, assisting residents in real time, and resolving or coordinating needs without unnecessary transfers, delays, or handoffs.

The Resident Services Coordinator supports the health of operations by managing resident communication, coordinating key processes such as move-ins, move-outs, renewals, and payment-related workflows, and maintaining strong communication between residents, internal teams, and vendors. This is an execution role, not a decision-making role. Success is measured by responsiveness, service quality, process execution accuracy, documentation quality, and the reliability of resident support operations.