Resident Experience Concierge — Rehab Center

Rehabilitation Center of Orlando; Orlando (FL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical & Dental Coverage

Paid Time Off

401(k) Retirement Plan

Employee Recognition

Team-Oriented Work Environment

Employee Discounts

Job summary

Rehabilitation Center of Orlando in Orlando, FL is seeking a friendly Concierge. This full-time role will welcome Residents and families, coordinate admissions with the Admissions Department, and ensure rooms are prepared with all equipment functioning before admission.

You will greet Residents, deliver welcome baskets, and maintain a warm, professional presence. Ideal candidates have client-focused service experience in healthcare settings and strong teamwork skills.

Qualifications

• Previous customer service experience required.
• Customer service experience in a Skilled Nursing Facility (SNF), rehabilitation center, or Assisted Living Facility (ALF) preferred.
• Excellent communication and interpersonal skills.
• Friendly, professional, and compassionate approach when interacting with Residents, families, and staff.
• Strong organizational and multitasking skills.
• Ability to work effectively in a fast-paced healthcare environment.
• Dependable and team-oriented.

Responsibilities

• Coordinate admissions with the Admissions Department and relay equipment needs to nursing staff.
• Prepare Resident rooms by packing belongings, ensuring cleaning is complete, beds are made, and equipment functioning.
• Assemble and deliver welcome baskets to new Residents.
• Greet and escort Residents from the lobby to rooms with a warm, welcoming demeanor.
• Develop positive relationships with Residents and families through excellent service.
• Respond to call bells and notify nursing staff when care is needed.
• Address concerns per the facility grievance process.
• Assist with room transitions from short-term rehab to long-term care.
• Complete concierge follow-up documentation within 48 hours of admission and before discharge.
• Provide facility tours during off-hours and report trends to leadership.
• Coordinate with laundry to return stored belongings and prepare discharge gift bags.
• Monitor smoking schedules per facility policies and attend trainings and meetings.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Healthcare environment experience

Job description

Rehabilitation Center of Orlando in Orlando, FL is seeking a friendly Concierge. This full-time role will welcome Residents and families, coordinate admissions with the Admissions Department, and ensure rooms are prepared with all equipment functioning before admission.

You will greet Residents, deliver welcome baskets, and maintain a warm, professional presence. Ideal candidates have client-focused service experience in healthcare settings and strong teamwork skills.