Resident Experience Concierge

Central Queens Rehabilitation and Nursing Center; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Central Queens Rehabilitation and Nursing Center seeks a reliable social work concierge to act as a facility liaison for residents, ensuring warm greetings and handling requests to enhance the resident experience.

The role involves coordinating clinic appointments, transportation, admissions, discharge planning, and collaborating with departments to meet residents’ needs with patience and clear communication.

Qualifications

• Experience in customer service or relevant role is an advantage.
• Proficiency in English; multilingual (Spanish) is strongly preferred
• Excellent communication skills and interpersonal skills
• Polite and confident with a great deal of patience
• Ability in multitasking and time-management
• Aptitude in resolving issues with a customer-focused orientation

Responsibilities

• Assist with clinic appointment / transportation arrangements
• Welcome new admissions to the facility
• Act as the point of reference for residents who need assistance or information
• Understand customer’s needs and provide them with personalized solutions by working with the various departments
• Arrange events, excursions, transportation etc. upon request from residents
• Answer the phone, take and distribute messages or mail and redirect calls
• Respond to complaints and find the appropriate solution
• Assist in discharge preparations and room changes

Skills

Customer service

English proficiency

Spanish language

Communication skills

Interpersonal skills

Time-management

Multitasking

Customer-focused orientation

Job description

Central Queens Rehabilitation and Nursing Center seeks a reliable social work concierge to act as a facility liaison for residents, ensuring warm greetings and handling requests to enhance the resident experience.

The role involves coordinating clinic appointments, transportation, admissions, discharge planning, and collaborating with departments to meet residents’ needs with patience and clear communication.