Concierge

Excelsior Care Group; Orlando (FL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical & Dental

PTO

401k

Recognition programs

Team environment

Employee discounts

Job summary

Excelsior Care Group's Rehabilitation Center of Orlando is seeking a Concierge to welcome Residents and families from admission through discharge. The role focuses on delivering exceptional customer service in a healthcare setting, coordinating with Admissions and nursing staff, and ensuring comfortable, well-prepared rooms.

The ideal candidate has prior customer service experience, excellent communication, and the ability to multitask in a fast-paced facility.

Qualifications

• Previous customer service experience required.
• Experience in SNF, rehab center, or ALF preferred.
• Excellent communication and interpersonal skills.
• Friendly, professional, and compassionate approach when interacting with Residents, families, and staff.
• Strong organizational and multitasking skills.
• Ability to work effectively in a fast-paced healthcare environment.
• Dependable and team-oriented.

Responsibilities

• Partner with Admissions to coordinate new admissions and equipment needs.
• Prepare Resident rooms for admissions: pack belongings, ensure terminal cleaning, make beds, verify room equipment.
• Assemble and deliver welcome baskets to new Residents.
• Greet and escort Residents from lobby to rooms, providing a warm first impression.
• Develop positive relationships with Residents and families with excellent service.
• Respond to call bells and notify nursing staff when care is needed.
• Address Resident concerns per the facility grievance process.
• Assist with room transitions from short-term to long-term care.
• Complete Concierge follow-up documentation within 48 hours of admission and before discharge.
• Provide facility tours during off-hours or when Admissions staff are unavailable.
• Submit daily progress reports and communicate trends to leadership.
• Coordinate with laundry to return stored belongings.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Team player

Job description

Concierge

Facility: Rehabilitation Center of Orlando
Location: Orlando, FL
Schedule: Full-Time
Pay Rate: $18.00–$23.00 per hour

Make a Difference from the Moment Residents Arrive

We are seeking a friendly, compassionate, and detail-oriented Concierge to join our Nursing and Rehabilitation Center team. As the welcoming face of our facility, you will play an important role in creating a positive experience for Residents and their families from admission through discharge.

The ideal candidate is organized, dependable, and passionate about providing exceptional customer service in a healthcare environment.

Key Responsibilities

• Partner with the Admissions Department to coordinate new admissions and communicate equipment needs, including beds, oxygen, and other supplies, to nursing staff

• Prepare Resident rooms for incoming admissions by ensuring:

  • Previous Resident belongings are packed and removed

  • Terminal cleaning has been completed

  • Beds are properly made

  • Call bells, lights, televisions, and other room equipment are functioning

• Assemble and deliver welcome baskets to new Residents

• Greet and escort Residents from the lobby to their rooms while providing a warm and welcoming first impression

• Develop positive relationships with Residents and families by providing assistance, support, and excellent customer service

• Respond to call bells within the scope of the position and notify nursing staff when additional care or assistance is required

• Address Resident concerns and complaints in accordance with the facility's grievance process

• Assist with Resident room transitions, including transitions from short-term rehabilitation to long-term care

• Complete Concierge follow-up documentation within 48 hours of admission and before discharge

• Provide facility tours during off-hours or when Admissions staff are unavailable

• Submit daily progress reports to leadership and communicate trends, concerns, or Resident needs

• Coordinate with laundry services to ensure stored Resident belongings are returned appropriately

• Prepare and distribute discharge gift bags

• Monitor and coordinate Resident smoking schedules in accordance with facility policies

• Attend required in-service trainings, Resident Council meetings, and staff meetings

• Perform additional duties as assigned by the Administrator

Requirements

• Previous customer service experience required

• Customer service experience in a Skilled Nursing Facility (SNF), rehabilitation center, or Assisted Living Facility (ALF) preferred

• Excellent communication and interpersonal skills

• Friendly, professional, and compassionate approach when interacting with Residents, families, and staff

• Strong organizational and multitasking skills

• Ability to work effectively in a fast-paced healthcare environment

• Dependable and team-oriented

Benefits

• Comprehensive Medical & Dental Coverage

• Generous Paid Time Off (PTO)

• 401(k) Retirement Plan

• Employee Recognition Programs

• Supportive, Team-Oriented Work Environment

• Company Perks & Employee Discounts

Join Our Team

If you enjoy helping others, creating meaningful connections, and making people feel welcomed and cared for, we would love to hear from you. Apply today to join our team and make a difference in the lives of our Residents and their families!

https://info.flclearinghouse.com