Resident Experience Concierge | Compassionate Healthcare Support

Excelsior Care Group; Deltona (FL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

PTO

Medical & Dental Benefits

Employee Recognition Programs

Team-Oriented Environment

1 Personal Floating Holiday

Job summary

West Volusia Healthcare & Rehabilitation is seeking a compassionate Concierge to deliver a welcoming, resident-focused experience for our residents in Deltona, FL. In this role, you will respond to resident needs, and work closely with facility departments to ensure residents feel heard, valued, and cared for.

This full-time position runs 11:30 AM–7:30 PM with a pay rate of $17–$22 per hour. The ideal candidate has excellent customer service and clear English communication, and is comfortable

Qualifications

• Excellent customer service and communication skills.
• Ability to read, write, speak, and understand English.
• Ability to exercise sound judgment and make independent decisions when necessary.
• Willingness to learn and implement new practices and procedures.
• Ability to read and interpret financial documents and reports.
• Proficiency with computer systems, software applications, and standard office equipment.
• Compassionate, professional, and comfortable working with seniors in a healthcare environment.

Responsibilities

• Provide emotional support, companionship, and exceptional customer service to residents.
• Serve as a liaison between residents and facility departments to ensure their needs are addressed promptly.
• Assist with non-clinical resident requests, including delivering ice, adjusting pillows, reading mail, answering questions, and providing general assistance.
• Welcome and support new admissions, helping residents feel comfortable and informed during their transition.
• Conduct follow-up visits with residents and coordinate with appropriate departments to promote resident satisfaction and well-being.
• Walk facility floors daily to monitor and enhance the overall resident experience.
• Support the admissions team by obtaining signed admission agreements.
• Communicate resident concerns and requests effectively to appropriate team members.

Skills

Customer service

Communication

English literacy

Computer skills

Judgment and independence

Job description

West Volusia Healthcare & Rehabilitation is seeking a compassionate Concierge to deliver a welcoming, resident-focused experience for our residents in Deltona, FL. In this role, you will respond to resident needs, and work closely with facility departments to ensure residents feel heard, valued, and cared for.

This full-time position runs 11:30 AM–7:30 PM with a pay rate of $17–$22 per hour. The ideal candidate has excellent customer service and clear English communication, and is comfortable