Resident Experience Concierge – Luxury Living & Events

Rms-Property-Management; New Haven (CT); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) benefits

Paid leave

Job summary

RMS Companies in New Haven, CT seeks a Resident Experience Coordinator to create a hotel-like living experience for residents. You will greet residents, assist with inquiries, and host tours for prospective renters, ensuring a warm, responsive atmosphere.

In this full-time role, you’ll coordinate events, work with leasing staff to secure leases, and help manage community operations while engaging with the local neighborhood. Training is provided, weekend or night shifts required.

Qualifications

• Hospitality experience preferred
• Outgoing personality
• Positive energy and willingness to learn
• Training will be provided
• This is a full-time position, and candidates will be required to work weekend and/or night shifts

Responsibilities

• Act as a professional, enthusiastic, and courteous ambassador of the building and RMS brand
• Plan and host resident events
• Give tours of the building and units to prospective renters – both walk-ins and appointments
• Work in coordination with leasing administrators in Headquarters office to secure leases and fill vacancies
• Assist and welcome residents moving into the building
• Monitor the building for maintenance needs and communicate to Maintenance Staff
• Monitor inbound email, social, and telephone inquiries and respond in a timely manner with the requested information – track and organize all information
• Work with the back-office staff on any payment issues
• Organize mail & packages
• Enforce community rules
• Establish partnerships and engage the local community
• Handle ad-hoc tasks as needed

Skills

Hospitality experience

Outgoing personality

Positive energy

Willingness to learn

Training provided

Job description

RMS Companies in New Haven, CT seeks a Resident Experience Coordinator to create a hotel-like living experience for residents. You will greet residents, assist with inquiries, and host tours for prospective renters, ensuring a warm, responsive atmosphere.

In this full-time role, you’ll coordinate events, work with leasing staff to secure leases, and help manage community operations while engaging with the local neighborhood. Training is provided, weekend or night shifts required.