Resident Experience Coordinator

ADP, Inc.; New Haven (CT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) benefits

Paid leave

Job summary

RMS Companies in New Haven, CT seeks a Resident Experience Coordinator to welcome residents, assist with inquiries, and provide tours to prospective renters, delivering a hotel-like luxury rental experience.

This full-time on-site role requires weekend and some night shifts, coordinating with leasing administrators and maintenance staff to secure leases, address needs, and foster community engagement. Benefits include health insurance, 401(k) benefits, paid leave, and more.

Qualifications

• Hospitality experience preferred.
• Outgoing personality.
• Positive energy and willingness to learn.
• Training will be provided.
• Weekend and/or night shifts required.

Responsibilities

• Act as a professional, enthusiastic ambassador of the building and RMS brand.
• Plan and host resident events.
• Give tours of the building and units to prospective renters – both walk-ins and appointments.
• Work in coordination with leasing administrators to secure leases and fill vacancies.
• Assist and welcome residents moving into the building.
• Monitor the building for maintenance needs and communicate to Maintenance Staff.
• Monitor inquiries via email, social, and phone and respond promptly with requested information.

Skills

Hospitality experience

Job description

City Crossing – New Haven, CT is a premier mixed-use residential community, bringing together The Mason, Aura, Maddox, Pierpont, and Parkside to create a vibrant neighborhood in the heart of New Haven. Ideally located near Yale University, downtown employers, shopping, dining, and entertainment, City Crossing offers thoughtfully designed apartment homes, modern amenities, and a hospitality-inspired resident experience. Joining the City Crossing team means being part of a collaborative community dedicated to delivering exceptional service, building meaningful resident relationships, and helping create one of New Haven’s most dynamic places to live

Our commitment to excellence starts with our people. Every interaction—whether welcoming prospective residents, supporting current residents, maintaining our beautiful community, or ensuring seamless daily operations—helps create an outstanding living experience. We believe exceptional customer service, attention to detail, and teamwork are the foundation of everything we do.

Role Summary:

The Resident Experience Coordinator creates a welcoming atmosphere, assists residents, and provides tours for new prospects. This role enhances the luxury apartment experience by applying RMS Companies' hospitality expertise to create a hotel-like experience for renters.

Role Responsibilities:

• Act as a professional, enthusiastic, and courteous ambassador of the building and RMS brand
• Plan and host resident events
• Give tours of the building and units to prospective renters – both walk-ins and appointments
• Work in coordination with leasing administrators in Headquarters office to secure leases and fill vacancies
• Assist and welcome residents moving into the building
• Monitor the building for maintenance needs and communicate to Maintenance Staff
• Monitor inbound email, social, and telephone inquiries and respond in a timely manner with the requested information – track and organize all information
• Work with the back-office staff on any payment issues
• Organize mail & packages
• Enforce community rules
• Establish partnerships and engage the local community
• Handle ad-hoc tasks as needed

Role Requirements:

• Hospitality experience preferred
• Outgoing personality
• Positive energy and willingness to learn
• Training will be provided
• This is a full-time position, and candidates will be required to work weekend and/or night shifts

Benefits:
This position is eligible for a benefits package that includes health insurance, 401(k) benefits, paid leave, and other benefits offered by RMS Companies, subject to applicable plan terms, eligibility requirements, and company policies.

RMS is an Affirmative Action/Equal Opportunity Employer