Guest Experience Lead — Luxury Community Front Desk

HOAMCO; Scottsdale (AZ); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Wellness program

FSAs

401k

Paid time off

Parental leave

Training assistance

Employee Assistance Program

Disability insurance

Life insurance

Pet insurance

Job summary

HOAMCO, a premier HOA management company in Scottsdale, seeks a Front Desk Administrative Associate to be the welcoming first point of contact for residents, guests, and vendors. You will support daily property operations, manage packages, access credentials, and field calls with professionalism.

The role emphasizes exceptional customer service, detail orientation, and the ability to multitask in a fast-paced luxury condominium environment.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Professional, friendly, and positive attitude.
• Ability to multitask in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Proficiency with Microsoft Office programs and general computer systems.
• Administrative experience preferred.
• Reception, hospitality, concierge, or customer service experience is a plus.

Responsibilities

• Greet residents, guests, vendors, and visitors in a professional and welcoming manner.
• Assist residents with package retrieval and delivery notifications.
• Manage resident fob access, credentials, and related requests.
• Answer and direct phone calls professionally and efficiently.
• Schedule appointments, meetings, and resident service requests.
• Provide general administrative support to the management team.
• Respond to resident questions and concerns while delivering exceptional customer service.
• Maintain accurate records, logs, and community databases.
• Assist with office organization, filing, correspondence, and special projects.
• Support community events and resident engagement activities when needed.

Skills

Customer service

Verbal & written communication

Multitasking

Organizational skills

Administrative experience

Reception experience

Tools

Microsoft Office

Property management software

Access control systems

Job description

HOAMCO, a premier HOA management company in Scottsdale, seeks a Front Desk Administrative Associate to be the welcoming first point of contact for residents, guests, and vendors. You will support daily property operations, manage packages, access credentials, and field calls with professionalism.

The role emphasizes exceptional customer service, detail orientation, and the ability to multitask in a fast-paced luxury condominium environment.