Resident Experience Concierge & Community Liaison

SARES REGIS Group; Menlo Park (CA); Presencial; USD 32.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(K) match

Rental discounts depending on location

Bonuses

Medical, dental, vision

Sick time accrual

Descripción de la vacante

SARES REGIS Group is seeking an experienced Concierge / Resident Services Coordinator for our Menlo Park community. You will greet residents and guests, deliver a personalized experience, and foster ongoing positive relationships while addressing concerns promptly.

Responsibilities include coordinating community events, communicating daily happenings, and identifying ways to improve overall resident happiness. Strong communication and independent work ethic are essential.

Formación

• Experience in customer experience with ability to pass fair housing exam.
• Yardi experience is a plus.
• Must have relevant experience.
• Ability to effectively communicate both written and verbal.
• Experience with file audits, customer service and resident engagement a must.
• Ability to work independently without direct supervision.
• Must have knowledge of operations software used at the property level; Outlook, Internet software, Excel, and Word.
• Current driver's license and auto insurance.
• Able to work weekends and overtime as job requires.

Responsabilidades

• Greeting prospects, guests and visitors as they arrive to our community.
• Provide a personalized experience, with emphasis on care and convenience for residents.
• Engage with residents, fostering a positive relationship while ensuring expectations are met.
• Respond to resident complaints and concerns promptly and professionally.
• Act as the communication center providing residents community happenings via portal and postings.
• Plan, promote and deliver resident events and activities that add value.
• Identify, communicate and implement opportunities to improve resident happiness and service.

Conocimientos

Customer service

Fair housing

Communication

Independent work

Herramientas

Outlook

Internet software

Excel

Word

Yardi

Descripción del empleo

SARES REGIS Group is seeking an experienced Concierge / Resident Services Coordinator for our Menlo Park community. You will greet residents and guests, deliver a personalized experience, and foster ongoing positive relationships while addressing concerns promptly.

Responsibilities include coordinating community events, communicating daily happenings, and identifying ways to improve overall resident happiness. Strong communication and independent work ethic are essential.