Resident Experience & Concierge Specialist

SARES REGIS Group; Foster City (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(K) match

Rental incentive and renewal compens

Bonuses

Rental discounts depending on location

Medical, dental, vision, other volunt…

Sick time accrual is provided in accor

Job summary

SRG Residential is seeking a Concierge / Resident Services Coordinator to greet residents and guests, provide a personalized experience, and foster ongoing relationships within a 215-unit community in California. The role emphasizes care, effective communication, and timely problem resolution as part of daily operations.

The position requires strong customer-service skills, knowledge of property software, and the ability to work weekends.

Qualifications

• Experience in customer experience with ability to pass fair housing exam.
• Strong written and verbal communication skills.
• Experience with resident engagement and customer service.
• Ability to work independently with minimal supervision.

Responsibilities

• Greet prospects, guests and visitors arriving at the community.
• Provide a personalized experience focused on care and convenience for residents.
• Engage with residents and maintain positive relationships to meet expectations.
• Address complaints promptly and professionally to achieve satisfaction.
• Act as a communication center and share community happenings via portals and postings.
• Plan and deliver resident events and activities to add value beyond the apartment.
• Identify opportunities to improve resident happiness and service.

Skills

Customer service

Fair housing knowledge

Verbal and written communication

Independent work

Resident engagement

Tools

Yardi

Outlook

Excel

Word

Job description

SRG Residential is seeking a Concierge / Resident Services Coordinator to greet residents and guests, provide a personalized experience, and foster ongoing relationships within a 215-unit community in California. The role emphasizes care, effective communication, and timely problem resolution as part of daily operations.

The position requires strong customer-service skills, knowledge of property software, and the ability to work weekends.