Resident Concierge & Community Engagement Specialist

SARES REGIS Group; Menlo Park (CA); Presencial; USD 32.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(K) match

Rental incentives and renewal bonuses

Bonuses

Rental discounts

Descripción de la vacante

Sares Regis Group is seeking a Concierge / Resident Services Coordinator for our Menlo Park community. You will greet residents and guests, deliver personalized service, and foster positive relationships with residents while managing daily communications and events.

The role requires strong communication, independent work, and experience with property software; Yardi experience is a plus. Weekend and overtime availability is expected.

Formación

• Experience in customer service with ability to pass fair housing exam.
• Experience with resident engagement and customer service.
• Strong written and verbal communication.
• Ability to work independently without supervision.
• Familiarity with property operations software (Outlook, Excel, Word).
• Valid driver’s license and auto insurance.
• Willing to work weekends and overtime.

Responsabilidades

• Greet prospects, guests and visitors at the community.
• Provide a personalized experience focused on care and convenience for residents.
• Engage with residents and maintain positive relationships.
• Respond to complaints professionally and promptly.
• Serve as communication hub for community happenings via portal.
• Plan and deliver resident events and activities.
• Identify opportunities to improve resident happiness and service.

Conocimientos

Customer service

Fair housing

Communication

Independent

Herramientas

Outlook

Excel

Word

Yardi

Descripción del empleo

Sares Regis Group is seeking a Concierge / Resident Services Coordinator for our Menlo Park community. You will greet residents and guests, deliver personalized service, and foster positive relationships with residents while managing daily communications and events.

The role requires strong communication, independent work, and experience with property software; Yardi experience is a plus. Weekend and overtime availability is expected.