Resident Experience Concierge - 401K & Rental Discounts

SARES REGIS Group; Palo Alto (CA); Presencial; USD 36.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) match

Rental incentive and renewal allowance

Bonuses and rental discounts

Descripción de la vacante

SARES REGIS Group is seeking a Concierge / Resident Services Coordinator for the Oak Creek Apartments in Palo Alto. You will greet residents and guests, deliver a personalized experience, and foster ongoing positive relationships while addressing concerns in a timely, professional manner.

The role requires strong communication, independence, and familiarity with property operations software; Yardi is a plus. This is a full-time, on-site position with benefits and weekend availability.

Formación

• Must have customer experience and ability to pass fair housing exam.
• Yardi experience is a plus.
• Must have relevant experience.
• Excellent written and verbal communication skills.
• Experience with file audits, customer service and resident engagement.

Responsabilidades

• Greet prospects, guests and visitors as they arrive to the community.
• Provide a personalized experience with care and convenience for residents.
• Engage with residents and maintain positive relationships while ensuring expectations are met.
• Respond to resident complaints and concerns professionally and promptly to achieve satisfaction.
• Act as the communications hub updating residents on community happenings via portal and postings.
• Plan, promote and deliver resident events and activities delivering value beyond the apartment.
• Identify opportunities to improve resident happiness and service.

Conocimientos

Customer service

Written and verbal communication

Resident engagement

Independent worker

Fair housing knowledge

Herramientas

Yardi

Outlook

Excel

Word

Internet software

Descripción del empleo

SARES REGIS Group is seeking a Concierge / Resident Services Coordinator for the Oak Creek Apartments in Palo Alto. You will greet residents and guests, deliver a personalized experience, and foster ongoing positive relationships while addressing concerns in a timely, professional manner.

The role requires strong communication, independence, and familiarity with property operations software; Yardi is a plus. This is a full-time, on-site position with benefits and weekend availability.