Resident Experience Concierge

Midwest Health, Inc.; Topeka (KS); On-site; USD 21,000 - 30,000; Full time

Job summary

Midwest Health, Inc. seeks a Concierge to support residents with friendly, responsive service for residents, families and guests. You’ll handle inquiries, coordinate tours and assist with guest services.

The role requires evening/weekend availability, a High School diploma, and a strong commitment to safety, confidentiality and respectful treatment of all people. You will work with the care team to enhance resident well-being.

Qualifications

• 3+ years in a customer-service focused role; hospitality background preferred.
• Strong communication and interpersonal skills.
• Must be able to read, write, speak, and understand English.

Responsibilities

• Comply with the Community's personnel, safety, and corporate policies and procedures.
• Treat residents, family members, visitors, and team members with respect and dignity.
• Maintain the confidentiality of all resident and family information.
• Assist with administrative and business functions as they relate to customer service; support Activities Director with transportation or other duties.
• Assure all residents are respected and their needs are met promptly.
• Ensure residents are kept safe and the building is secure, especially evenings and weekends.
• Serve as a backup to other areas that provide services to residents and perform additional duties as assigned by management.
• Interact with potential residents and families; conduct guided tours and answer questions about amenities.
• Help coordinate programs that enhance residents' lives and well-being.

Skills

Customer service

Hospitality

Communication

Resident relations

Education

High School Diploma

Job description

Midwest Health, Inc. seeks a Concierge to support residents with friendly, responsive service for residents, families and guests. You’ll handle inquiries, coordinate tours and assist with guest services.

The role requires evening/weekend availability, a High School diploma, and a strong commitment to safety, confidentiality and respectful treatment of all people. You will work with the care team to enhance resident well-being.