Resident Experience Concierge

Meridian At Westwood; Fort Walton Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, Vision

401K

Paid vacation, holidays and sick leave

Growth potential

Job summary

Meridian At Westwood is seeking a friendly Concierge to greet residents and visitors, handle requests, and coordinate services in our senior living community. You’ll protect the community, assist residents, and build a welcoming atmosphere on-site.

The role requires patience, excellent communication, and the ability to multitask while providing personalized recommendations and arranging events and transportation as needed.

Qualifications

• Proven experience as a concierge; experience in customer service or relevant role is an advantage.
• Proficiency in English; multilingual is strongly preferred.
• Excellent communication skills.
• Polite and confident with a great deal of patience.
• Ability in multitasking and time-management.
• Aptitude in resolving issues with a customer-focused orientation.
• A high school diploma; degree in a relevant field will be a plus.

Responsibilities

• Welcome residents and families upon entrance.
• Act as the point of reference for residents and families who need assistance or information and attend to their wishes and requirements.
• Understand residents and family’s needs and provide them with personalized solutions.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations for our residents and families.
• Arrange events, excursions, transportation, etc. upon request from residents and families.
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
• Respond to complaints and find the appropriate solution for residents and families.

Skills

Concierge experience

Customer service

English proficiency

Multilingual

Excellent communication

Patience

Time management

Education

High school diploma

Relevant field degree (plus)

Job description

Meridian At Westwood is seeking a friendly Concierge to greet residents and visitors, handle requests, and coordinate services in our senior living community. You’ll protect the community, assist residents, and build a welcoming atmosphere on-site.

The role requires patience, excellent communication, and the ability to multitask while providing personalized recommendations and arranging events and transportation as needed.