Resident Experience Concierge

MAA; Panama City (FL); On-site; USD 38,000 - 54,000; Full time

Job summary

MAA, a leading apartment community operator in the United States, is seeking a Resident Experience Specialist in Panama City, FL. You will partner with on-site property management to enhance resident satisfaction, manage move-ins and move-outs, conduct inspections, and coordinate service requests.

You will guide prospective residents during tours, maintain knowledge of community amenities, and support communications across CRM and other systems.

Qualifications

• 1–3 years of customer service or administrative support required.
• Bachelor’s degree and leasing experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Conducts pre-walk inspections of units prior to move-in and performs move-in/move-out inspections.
• Prepares personalized move-in gifts and conducts move-in orientations for residents.
• Documents resident questions via phone, online platforms, and CRM; reports and escalates concerns to on-site management.
• Maintains in-depth knowledge of community amenities and features.
• Manages roommate changes, notices to vacate, and move-out packets as needed.
• Monitors and follows up on service requests; coordinates with IT and gate access troubleshooting.
• Coordinates with vendors for package delivery, service requests, pest control, and make-ready processes.
• Supports self-guided tours and walk-in tours; assists with transfers within MAA communities when required.
• Ensures show units and mini-models are ready for property tours.
• Collaborates with on-site management, maintenance, and corporate asset teams to ensure curb appeal and make-ready quality.
• Monitors lease authoring tool and systems for compliance.
• Leads resident engagement initiatives and manages the community calendar.
• Oversees online reputation and Google reviews; maintains knowledge of local markets and competitors.
• Maintains AI tool knowledge base for centralized support.
• Performs other related duties as assigned.

Skills

Customer service

Administrative support

Communication skills

Microsoft Office

CRM systems

Conflict resolution

Organizational skills

Teamwork

Education

Bachelor’s degree

Leasing experience

Tools

CRM system

Microsoft Office

Job description

MAA, a leading apartment community operator in the United States, is seeking a Resident Experience Specialist in Panama City, FL. You will partner with on-site property management to enhance resident satisfaction, manage move-ins and move-outs, conduct inspections, and coordinate service requests.

You will guide prospective residents during tours, maintain knowledge of community amenities, and support communications across CRM and other systems.