Resident Experience Specialist - Community Concierge

MAA; San Antonio (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

MAA is seeking a Resident Experience Specialist to support property management, enhance resident satisfaction, and handle move-ins, tours, and service requests across our communities in Texas. You will coordinate with vendors, manage CRM inquiries, and uphold MAA's core values daily.

The role emphasizes customer service, organization, and teamwork, with opportunities to lead community outreach and ensure high curb appeal and make-ready standards.

Qualifications

• Strong customer service orientation and conflict resolution skills.
• Ability to communicate clearly in writing and verbally.
• Proficiency with standard office software and CRM systems.

Responsibilities

• Assist with move-in and move-out processes and inspections.
• Support on-site office operations and resident inquiries via phone, email, and CRM.
• Coordinate tours, handling self-guided visits and walk-ins when needed.
• Collaborate with vendors for package delivery, repairs, and make-ready tasks.
• Maintain knowledge of community amenities and local market information.

Skills

Customer service

Administrative support

Communication

Time management

Problem solving

Education

High school diploma or equivalent

Job description

MAA is seeking a Resident Experience Specialist to support property management, enhance resident satisfaction, and handle move-ins, tours, and service requests across our communities in Texas. You will coordinate with vendors, manage CRM inquiries, and uphold MAA's core values daily.

The role emphasizes customer service, organization, and teamwork, with opportunities to lead community outreach and ensure high curb appeal and make-ready standards.