Resident Experience Concierge

Deer-Park-Health-and-Rehabilitatio; North Carolina; On-site; USD 30,000 - 45,000; Full time

Job summary

Deer-Park-Health-and-Rehabilitatio in North Carolina is seeking a warm, professional Customer Service Concierge to welcome residents, families, and visitors. You will partner with admissions, nursing, and other departments to ensure excellent service from admission through discharge.

Responsibilities include greeting new residents, assisting with intake paperwork, conducting follow-up surveys, daily check-ins in the first weeks, and bi-weekly checks with long-term residents.

Qualifications

• High school diploma or GED.
• 1 - 2 years of customer service experience (hospitality or healthcare preferred).
• Friendly, welcoming personality and professional demeanor.
• Strong problem-solving and conflict-resolution skills.
• Ability to work under pressure and handle multiple priorities.

Responsibilities

• Greet residents and families upon arrival and assist with admission paperwork.
• Partner with Admissions to prepare rooms and inform staff of special needs.
• Conduct post-admission satisfaction surveys and address concerns.
• Daily check-ins during the first weeks to ensure satisfaction.
• Bi-weekly check-ins with long-term residents.
• Post-discharge follow-up calls to ensure safe transitions.
• Serve as liaison between residents, families, and staff.
• Maintain confidentiality and compliance with policies.
• Participate in safety, infection control, and training.

Skills

Customer service

Communication

Conflict resolution

Multitasking

Professional demeanor

Education

High school diploma or GED

Job description

Deer-Park-Health-and-Rehabilitatio in North Carolina is seeking a warm, professional Customer Service Concierge to welcome residents, families, and visitors. You will partner with admissions, nursing, and other departments to ensure excellent service from admission through discharge.

Responsibilities include greeting new residents, assisting with intake paperwork, conducting follow-up surveys, daily check-ins in the first weeks, and bi-weekly checks with long-term residents.