Resident Experience Ambassador

Mill Creek Center for Nursing and Rehabilitation; Oldtown (NC); Vor Ort; USD 42.000 - 56.000; Vollzeit

Zusammenfassung

Mill Creek Center for Nursing and Rehabilitation in Oldtown, NC seeks a Resident Relations Concierge/Ambassador to create a warm, hospitality-driven experience for residents and families from admission through discharge. You will welcome, orient, and follow up with new residents, coordinating with nursing, dietary, and administration to resolve concerns and improve satisfaction.

Responsibilities include proactive rounds, issue documentation, service recovery, and promoting a positive online

Qualifikationen

• Experience in hospitality, hotel guest services, concierge services, guest relations, or comparable customer-facing roles.
• Excellent interpersonal, verbal, and written communication abilities.
• Ability to de-escalate concerns and coordinate with multiple departments.

Aufgaben

• Greet residents and families, coordinate with departments to address needs and concerns.
• Conduct proactive rounds to assess satisfaction and identify potential issues.
• Document grievances and ensure timely follow-up and service recovery.
• Support admissions/discharges with a welcoming, organized experience.
• Promote a positive online reputation through genuine feedback collection.

Kenntnisse

Hospitality experience

Guest relations

Customer service

Communication skills

Empathy

Jobbeschreibung

Mill Creek Center for Nursing and Rehabilitation in Oldtown, NC seeks a Resident Relations Concierge/Ambassador to create a warm, hospitality-driven experience for residents and families from admission through discharge. You will welcome, orient, and follow up with new residents, coordinating with nursing, dietary, and administration to resolve concerns and improve satisfaction.

Responsibilities include proactive rounds, issue documentation, service recovery, and promoting a positive online