Resident Experience Concierge

Skilled Nursing of Staten Island; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

A Skilled Nursing Facility on Staten Island seeks a friendly Concierge to welcome Residents and families, coordinate move-ins, tours, and daily communications. You’ll liaise with unit managers to ensure timely evaluations and a smooth transition for new Residents.

Responsibilities include greeting Residents, confirming rooms, orienting families, maintaining daily logs, supporting discharge follow-ups, and collaborating across teams to solve problems; CNA license required with a passion for elder

Qualifications

• Must hold an active CNA license.
• Experience in long-term care community relations preferred.
• High school diploma or equivalent.
• Excellent interpersonal and communication abilities.

Responsibilities

• Greet incoming Residents and their families, ensuring a smooth and stress-free move-in experience.
• Confirm rooms are clean, prepared, and welcoming prior to each new Resident's arrival.
• Orient new Residents and families to the community, providing a full tour of the Facility.
• Liaise with unit managers to coordinate timely evaluations for newly arrived Residents.
• Check in with new Residents within their first three days of residency.
• Conduct a minimum of three walkthroughs per floor daily to check in on Resident needs and address concerns.
• Keep an accurate daily log of questions, concerns, and issues raised, along with any follow-up actions taken.
• Submit daily logs to the Facility Administrator.
• Support Residents through the discharge process, with a follow-up call or visit the following day.
• Pitch in wherever needed — a collaborative, flexible team player who helps solve problems across the board.

Skills

Communication

Multitasking

Proactive work style

Education

Active CNA license

High school diploma or equivalent

Background in Long-Term Care Community Relations

Job description

A Skilled Nursing Facility on Staten Island seeks a friendly Concierge to welcome Residents and families, coordinate move-ins, tours, and daily communications. You’ll liaise with unit managers to ensure timely evaluations and a smooth transition for new Residents.

Responsibilities include greeting Residents, confirming rooms, orienting families, maintaining daily logs, supporting discharge follow-ups, and collaborating across teams to solve problems; CNA license required with a passion for elder