Multilingual Resident Experience Concierge

Central Queens Rehabilitation and Nursing Center; New York (NY); On-site; USD 40,000 - 56,000; Full time

Job summary

Central Queens Rehabilitation and Nursing Center is seeking a reliable social work concierge to serve as a facility liaison for residents. The role focuses on warm welcomes, addressing requests, and ensuring a pleasant resident experience.

Responsibilities include coordinating appointments and transportation, assisting admissions, acting as reference for residents, and partnering with departments to provide personalized solutions while managing calls and messages.

Qualifications

• Experience in customer service or relevant role is an advantage.
• Proficiency in English; multilingual (Spanish) is strongly preferred.
• Excellent communication skills and interpersonal skills.
• Polite and confident with a great deal of patience.
• Ability in multitasking and time-management.
• Aptitude in resolving issues with a customer-focused orientation.

Responsibilities

• Assist with clinic appointment / transportation arrangements
• Welcome new admissions to the facility
• Act as the point of reference for residents who need assistance or information
• Understand customer’s needs and provide them with personalized solutions by working with the various departments
• Arrange events, excursions, transportation etc. upon request from residents
• Answer the phone, take and distribute messages or mail and redirect calls
• Respond to complaints and find the appropriate solution
• Assist in discharge preparations and room changes

Skills

Customer service experience

English proficiency

Spanish language

Communication skills

Patience

Multitasking

Problem-solving

Job description

Central Queens Rehabilitation and Nursing Center is seeking a reliable social work concierge to serve as a facility liaison for residents. The role focuses on warm welcomes, addressing requests, and ensuring a pleasant resident experience.

Responsibilities include coordinating appointments and transportation, assisting admissions, acting as reference for residents, and partnering with departments to provide personalized solutions while managing calls and messages.