Resident Experience Concierge

People Powered; Myerstown (PA); On-site; USD 25,000 - 29,000; Full time

Job summary

People Powered, in the Myerstown/Lebanon, PA area, is seeking a Customer Service Concierge who thrives on helping residents and families. This full-time, on-site role centers on creating a positive experience, welcoming new residents, and ensuring concerns are heard and resolved.

Responsibilities include building relationships, listening to concerns, and working with teams to find solutions. A high school diploma and strong communication skills are required; healthcare experience is a plus but

Qualifications

• High school diploma or equivalent required.
• Face-to-face customer service role.
• Excellent communication and listening skills.
• Comfortable handling challenging situations and conversations.
• Strong problem-solving and follow-through skills.
• Positive, friendly, and approachable personality.
• Ability to take ownership and find solutions.
• Healthcare experience is a plus but not required.

Responsibilities

• Welcome new residents and families and help create a positive admission experience
• Build relationships and regularly check in with residents
• Listen to concerns and work with the appropriate team to resolve issues
• Think creatively and outside the box to find solutions
• Follow up to ensure concerns are resolved before they become complaints
• Support a positive admission, stay, and discharge experience
• Help identify and share resident success stories and positive experiences

Skills

Face-to-face service

Communication skills

Listening skills

Problem solving

Ownership

Positive attitude

Customer relations

Education

High school diploma or equivalent

Job description

People Powered, in the Myerstown/Lebanon, PA area, is seeking a Customer Service Concierge who thrives on helping residents and families. This full-time, on-site role centers on creating a positive experience, welcoming new residents, and ensuring concerns are heard and resolved.

Responsibilities include building relationships, listening to concerns, and working with teams to find solutions. A high school diploma and strong communication skills are required; healthcare experience is a plus but