Resident Experience Concierge – Skilled Nursing

Confidential: Healthcare Facility; Myerstown (PA); On-site; USD 51,577,000 - 60,174,000; Full time

Job summary

Confidential: Healthcare Facility in Myerstown/Lebanon, PA is seeking a Customer Service Concierge for skilled nursing, full-time, $18–$21/hour. You will greet residents and families, listen to concerns, and help ensure a positive admission, stay, and discharge experience.

The role emphasizes friendly, face-to-face interactions and problem solving, with follow-through to resolve issues. Healthcare experience is a plus but not required; hospitality, retail, or service backgrounds are welcome.

Qualifications

• High school diploma or equivalent required.
• Face-to-face customer service experience.
• Excellent communication and listening skills.
• Ability to handle challenging conversations with empathy.
• Strong problem-solving and follow-through.

Responsibilities

• Greet residents and families to create a positive admission experience.
• Build relationships and regularly check in with residents.
• Listen to concerns and coordinate with teams to resolve issues.
• Think creatively to find solutions and prevent complaints.
• Follow up to ensure concerns are resolved.
• Support admissions, stays, and discharge experiences.

Skills

Face-to-face CS

Communication

Listening skills

Problem solving

Ownership mindset

Education

High school diploma

Job description

Confidential: Healthcare Facility in Myerstown/Lebanon, PA is seeking a Customer Service Concierge for skilled nursing, full-time, $18–$21/hour. You will greet residents and families, listen to concerns, and help ensure a positive admission, stay, and discharge experience.

The role emphasizes friendly, face-to-face interactions and problem solving, with follow-through to resolve issues. Healthcare experience is a plus but not required; hospitality, retail, or service backgrounds are welcome.