Customer Service Concierge – Skilled Nursing

Confidential: Healthcare Facility; Myerstown (PA); On-site; USD 51,577,000 - 60,174,000; Full time

Job summary

Confidential: Healthcare Facility in Myerstown/Lebanon, PA is seeking a Customer Service Concierge for skilled nursing, full-time, $18–$21/hour. You will greet residents and families, listen to concerns, and help ensure a positive admission, stay, and discharge experience.

The role emphasizes friendly, face-to-face interactions and problem solving, with follow-through to resolve issues. Healthcare experience is a plus but not required; hospitality, retail, or service backgrounds are welcome.

Qualifications

• High school diploma or equivalent required.
• Face-to-face customer service experience.
• Excellent communication and listening skills.
• Ability to handle challenging conversations with empathy.
• Strong problem-solving and follow-through.

Responsibilities

• Greet residents and families to create a positive admission experience.
• Build relationships and regularly check in with residents.
• Listen to concerns and coordinate with teams to resolve issues.
• Think creatively to find solutions and prevent complaints.
• Follow up to ensure concerns are resolved.
• Support admissions, stays, and discharge experiences.

Skills

Face-to-face CS

Communication

Listening skills

Problem solving

Ownership mindset

Education

High school diploma

Job description

Customer Service Concierge – Skilled Nursing

Myerstown/Lebanon, PA Area
$18–$21/hour | Full-Time

We are seeking a Customer Service Concierge who is passionate about helping people and creating a positive experience for residents and their families.

This is a people-focused, face-to-face customer service role. The Concierge serves as a friendly point of contact, listens to concerns, helps solve problems, and follows through to ensure residents and families feel heard, supported, and valued.

Responsibilities

• Welcome new residents and families and help create a positive admission experience
• Build relationships and regularly check in with residents
• Listen to concerns and work with the appropriate team to resolve issues
• Think creatively and outside the box to find solutions
• Follow up to ensure concerns are resolved before they become complaints
• Support a positive admission, stay, and discharge experience
• Help identify and share resident success stories and positive experiences

Qualifications

• High school diploma or equivalent required
• Previous experience in a face-to-face customer service role
• Excellent communication and listening skills
• Comfortable handling challenging situations and conversations
• Strong problem-solving and follow-through skills
• Positive, friendly, and approachable personality
• Ability to take ownership and find solutions

Healthcare experience is a plus but not required. We are especially interested in candidates with backgrounds in hospitality, customer service, retail, banking, hotels, restaurants, patient experience, sales, or other positions where creating a positive customer experience was a priority.

If you enjoy working with people, solving problems, and finding ways to make someone's experience better, we'd love to have you join our team.

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