Customer Service Concierge – Skilled Nursing

People Powered; Myerstown (PA); Presencial; USD 25.000 - 29.000; Jornada completa

Descripción de la vacante

People Powered, in the Myerstown/Lebanon, PA area, is seeking a Customer Service Concierge who thrives on helping residents and families. This full-time, on-site role centers on creating a positive experience, welcoming new residents, and ensuring concerns are heard and resolved.

Responsibilities include building relationships, listening to concerns, and working with teams to find solutions. A high school diploma and strong communication skills are required; healthcare experience is a plus but

Formación

• High school diploma or equivalent required.
• Face-to-face customer service role.
• Excellent communication and listening skills.
• Comfortable handling challenging situations and conversations.
• Strong problem-solving and follow-through skills.
• Positive, friendly, and approachable personality.
• Ability to take ownership and find solutions.
• Healthcare experience is a plus but not required.

Responsabilidades

• Welcome new residents and families and help create a positive admission experience
• Build relationships and regularly check in with residents
• Listen to concerns and work with the appropriate team to resolve issues
• Think creatively and outside the box to find solutions
• Follow up to ensure concerns are resolved before they become complaints
• Support a positive admission, stay, and discharge experience
• Help identify and share resident success stories and positive experiences

Conocimientos

Face-to-face service

Communication skills

Listening skills

Problem solving

Ownership

Positive attitude

Customer relations

Educación

High school diploma or equivalent

Descripción del empleo

Customer Service Concierge – Skilled Nursing

Myerstown/Lebanon, PA Area
$18–$21/hour | Full-Time

We are seeking a Customer Service Concierge who is passionate about helping people and creating a positive experience for residents and their families.

This is a people-focused, face-to-face customer service role. The Concierge serves as a friendly point of contact, listens to concerns, helps solve problems, and follows through to ensure residents and families feel heard, supported, and valued.

Responsibilities

• Welcome new residents and families and help create a positive admission experience

• Build relationships and regularly check in with residents

• Listen to concerns and work with the appropriate team to resolve issues

• Think creatively and outside the box to find solutions

• Follow up to ensure concerns are resolved before they become complaints

• Support a positive admission, stay, and discharge experience

• Help identify and share resident success stories and positive experiences

Qualifications

• High school diploma or equivalent required

• Previous experience in a face-to-face customer service role

• Excellent communication and listening skills

• Comfortable handling challenging situations and conversations

• Strong problem-solving and follow-through skills

• Positive, friendly, and approachable personality

• Ability to take ownership and find solutions

Healthcare experience is a plus but not required. We are especially interested in candidates with backgrounds in hospitality, customer service, retail, banking, hotels, restaurants, patient experience, sales, or other positions where creating a positive customer experience was a priority.

If you enjoy working with people, solving problems, and finding ways to make someone's experience better, we'd love to have you join our team.

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