Resident Concierge & Front Desk Liaison

Viva Senior Living; Chesapeake (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

Viva Senior Living in Chesapeake, VA seeks a compassionate Concierge to greet residents, families, and visitors at the front desk, answer calls, and coordinate tours. The role requires high school diploma or GED and strong English communication.

You will maintain a welcoming lobby, protect resident privacy, and support staff with greetings and information. Responsibilities include signing in guests, guiding to rooms, taking messages, and assisting with scheduling and information distribution.

Qualifications

• Must be able to read, write, speak and understand English.
• Must maintain the highest standards in caring and servicing residents and their families.
• Must adhere to all facility policies and procedures.

Responsibilities

• Greet guests and visitors and have them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone and takes messages with caller details.
• Announce appointments and arrivals to staff.
• Provide information about community services and tours.
• Maintain front desk and lobby area neat and organized.
• Perform duties as assigned by the Business Office Manager or Executive Director.

Skills

Compassion

English proficiency

Front desk customer service

Education

High School Diploma or GED

Job description

Viva Senior Living in Chesapeake, VA seeks a compassionate Concierge to greet residents, families, and visitors at the front desk, answer calls, and coordinate tours. The role requires high school diploma or GED and strong English communication.

You will maintain a welcoming lobby, protect resident privacy, and support staff with greetings and information. Responsibilities include signing in guests, guiding to rooms, taking messages, and assisting with scheduling and information distribution.