Resident Experience Concierge

Singh Management; Canton Charter Township (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Waltonwood is seeking a friendly Concierge to greet residents and visitors, handle calls, and provide clerical support to the Administrative team. You will help maintain a safe and welcoming environment within the community.

The role requires strong communication and organizational skills, experience in customer service, and proficiency with Microsoft Office. High school diploma or GED is preferred, with a team-focused attitude and reliability on schedule.

Qualifications

• Customer service experience preferred.
• Strong communication and organizational skills required.
• Familiarity with Microsoft Office and basic clerical tasks.

Responsibilities

• Greet residents, visitors, and staff in a welcoming, professional manner.
• Answer internal/external telephone calls promptly and professionally.
• Understand and apply safety, security, and emergency procedures.
• Become familiar with all residents and communicate positively daily.
• Update resident roster and respond to questions/concerns.
• Provide administrative support to department heads and manager.
• Keep front desk organized and light housekeeping duties.
• Assist with other duties as assigned by supervisor.

Skills

Customer service

Communication

Phone etiquette

Organization

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Waltonwood is seeking a friendly Concierge to greet residents and visitors, handle calls, and provide clerical support to the Administrative team. You will help maintain a safe and welcoming environment within the community.

The role requires strong communication and organizational skills, experience in customer service, and proficiency with Microsoft Office. High school diploma or GED is preferred, with a team-focused attitude and reliability on schedule.