Resident Experience Concierge

MAA; Gainesville (GA); On-site; USD 25,000 - 33,000; Full time

Job summary

MAA Gainesville is seeking a Resident Experience Specialist to support residents and the property management office in Gainesville, GA. You will handle move-ins and move-outs, inspections, orientations, and coordinate service requests to promote satisfaction and retention.

You will interact with residents via phone and CRM, work with vendors, and assist with tours when needed to maintain high standards across the community.

Qualifications

• 1-3 years of customer service and/or administrative support experience.
• Bachelor’s degree preferred.
• Bilingual skills preferred.

Responsibilities

• Conduct pre-walk inspections of units prior to move-in.
• Perform move-in/move-out inspections using SightPlan.
• Facilitate move-in orientation to welcome and educate residents.
• Respond to resident questions via phone, online platforms, and CRM.
• Coordinate with vendors for package delivery, pest control, and make-ready.
• Lead resident engagement initiatives and manage the community calendar.
• Oversee the community’s online reputation, including Google reviews.
• Support property tours and self-guided tours as needed.

Skills

Customer service

Administrative support

Communication skills

Microsoft Office

Conflict resolution

Bilingual

Education

Bachelor's degree

Job description

MAA Gainesville is seeking a Resident Experience Specialist to support residents and the property management office in Gainesville, GA. You will handle move-ins and move-outs, inspections, orientations, and coordinate service requests to promote satisfaction and retention.

You will interact with residents via phone and CRM, work with vendors, and assist with tours when needed to maintain high standards across the community.