Resident Experience Concierge

Cedar Hills Center for Nursing and Rehabilitation; Clemmons (NC); Vor Ort; USD 28.000 - 34.000; Teilzeit

Zusammenfassung

Cedar Hills Center for Nursing and Rehabilitation is seeking a Resident Relations Concierge/Ambassador to provide a hospitality-driven experience for residents and families from admission through discharge. The role emphasizes anticipating needs, resolving concerns, and ensuring follow-through.

The Ambassador will engage residents, coordinate with leadership, and promote a culture of exceptional customer service, including proactive outreach and timely follow-up.

Qualifikationen

• Experience in hospitality, concierge, guest relations, or customer-facing roles.
• Excellent interpersonal and written communication skills.
• Ability to de-escalate concerns with empathy and follow-through.
• Evening and weekend availability with reliable transportation.

Aufgaben

• Welcome residents and families; introduce the Ambassador role and ensure comfort.
• Conduct proactive rounds to assess satisfaction and address concerns.
• Coordinate with departments to resolve issues and report to leadership.
• Submit daily administrator reports with highlights and follow-up actions.

Kenntnisse

Hospitality experience

Guest relations

Customer service

Ausbildung

No formal degree required

Jobbeschreibung

Cedar Hills Center for Nursing and Rehabilitation is seeking a Resident Relations Concierge/Ambassador to provide a hospitality-driven experience for residents and families from admission through discharge. The role emphasizes anticipating needs, resolving concerns, and ensuring follow-through.

The Ambassador will engage residents, coordinate with leadership, and promote a culture of exceptional customer service, including proactive outreach and timely follow-up.