Resident Experience Concierge

Trinity Property Consultants; Chicago (IL); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) with employer match

Paid holidays & vacation

Referral bonuses

Job summary

Trinity Property Consultants, LLC is seeking a Concierge Associate in Chicago to deliver exceptional resident and guest service. You will manage move-ins, move-outs, and package flows while maintaining a welcoming atmosphere across the property.

Strong communication and organizational skills are essential. The role requires a high school diploma, reliable availability for weekend shifts, and proficiency with MS Word, Excel, and Outlook.

Qualifications

• Provide superior customer service to residents and guests.
• Communicate effectively with community members, guests, visitors, and team members.
• Prioritize tasks and multitask in a fast-paced environment.
• Maintain professional appearance consistent with Trinity Property Consultants’ image.
• Adhere to policies and procedures and complete work promptly and professionally.

Responsibilities

• Provide superior customer service
• Communicate effectively with community members, guests, visitors, and team members
• Communicate concerns of the community with community leadership
• Present an appearance appropriate to the image of Trinity Property Consultants
• Serve as a role-model by following all policies and procedures
• Ensure that all work has been completed in a prompt and professional manner
• Clerical and phone support
• Remove trash from lobby, amenity areas, and other community spaces daily
• Assist community team and/or perform assigned tasks in a timely manner
• Maintain a calendar of scheduled move-ins and move-outs, ensuring all freight elevator reservations are up-to-date
• Demonstrate ability to resolve resident complaints and direct relevant issues to leadership
• Management of incoming and outgoing packages for all carriers
• Additional tasks or duties assigned by Supervisor

Skills

Customer service

Communication

Multitasking

Time management

Education

High school diploma

Tools

MS Word

Excel

Outlook

Entrata

Job description

Trinity Property Consultants, LLC is seeking a Concierge Associate in Chicago to deliver exceptional resident and guest service. You will manage move-ins, move-outs, and package flows while maintaining a welcoming atmosphere across the property.

Strong communication and organizational skills are essential. The role requires a high school diploma, reliable availability for weekend shifts, and proficiency with MS Word, Excel, and Outlook.