Luxury Front Desk Concierge | Guest Experience Pro

Stratton Amenities; Chicago (IL); On-site; USD 23,000 - 25,000; Full time

Job summary

Stratton Amenities is seeking a Front Desk Concierge to support a luxury residential community in Chicago, IL. The role emphasizes a polished, hospitality-driven experience in a fast-paced lobby.

You will greet residents and guests, oversee access control and logs, handle calls, accept packages, and coordinate with on-site staff to maintain a secure, welcoming environment. Both full-time and part-time shifts are available.

Qualifications

• Front desk, concierge, hospitality or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Reliable, punctual, and detail-oriented.

Responsibilities

• Greet residents and guests promptly with a professional and welcoming demeanor.
• Manage building access, visitor logs, and resident notifications.
• Answer and direct incoming calls in a clear and courteous manner.
• Accept and log packages, deliveries, and service requests accurately.
• Maintain a clean, organized, and controlled front desk area.
• Monitor lobby activity and report concerns or incidents as needed.
• Follow property procedures and Stratton standards at all times.
• Coordinate with property management and on-site staff as needed.

Skills

Front desk experience

Strong communication

Hospitality / customer service

Punctual and reliable

Job description

Stratton Amenities is seeking a Front Desk Concierge to support a luxury residential community in Chicago, IL. The role emphasizes a polished, hospitality-driven experience in a fast-paced lobby.

You will greet residents and guests, oversee access control and logs, handle calls, accept packages, and coordinate with on-site staff to maintain a secure, welcoming environment. Both full-time and part-time shifts are available.