Resident Concierge: Hospitality Pro (Flexible Shifts)

Mac Properties; Chicago (IL); Vor Ort; USD 22.000 - 31.000; Vollzeit

Zusammenfassung

Mac Properties seeks a dedicated Concierge for a full-time swing shift in Chicago. You will deliver exemplary resident services, manage access and packages, and coordinate with multiple departments to maintain a secure, welcoming building environment.

Requirements include a high school diploma or GED, 2+ years in customer service, and familiarity with MS Office and Salesforce. Weekend work is required; background check and drug screening apply.

Qualifikationen

• High school diploma or GED required; Bachelor’s Degree or equivalent work experience preferred.
• Minimum two years in a customer service-related role required.
• One year in property management or hospitality field preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook) and Internet navigation; Salesforce preferred.

Aufgaben

• Provide prompt, courteous service to residents and answer inquiries.
• Process and follow up on service requests and move-ins/outs.
• Maintain building accessibility and lobby/model spaces in excellent condition.
• Manage access control, records of visitors, contractors, and vendors.
• Monitor surveillance and notify staff of suspicious activity.
• Coordinate package delivery, mail, and messages for residents.
• Greet residents by name and maintain a friendly, unhurried demeanor.
• Support resident relations and cross-department coordination.
• Assist with scheduling elevator time for move-ins/outs.
• Stand, walk, and lift up to 35 pounds as needed.
• Work weekends and holidays as required.

Kenntnisse

Customer service

Property management

Hospitality

Communication

Organization

Prioritization

Multitasking

Ausbildung

High school diploma or GED

Bachelor’s degree preferred

Tools

MS Office

Salesforce

Jobbeschreibung

Mac Properties seeks a dedicated Concierge for a full-time swing shift in Chicago. You will deliver exemplary resident services, manage access and packages, and coordinate with multiple departments to maintain a secure, welcoming building environment.

Requirements include a high school diploma or GED, 2+ years in customer service, and familiarity with MS Office and Salesforce. Weekend work is required; background check and drug screening apply.