Evening Concierge & Resident Services Specialist

Trinity Property Consultants; Chicago (IL); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental & Vision

PPO-HSA medical plan with employer-con

Job summary

Trinity Property Consultants, LLC is seeking a Concierge Associate in Chicago to deliver exceptional resident services and manage day-to-day community needs. You will prioritize tasks, respond to requests, and maintain a welcoming environment for residents and guests while supporting the community team.

The role emphasizes superior customer service, effective communication, and adherence to on-site policies.

Qualifications

• High school education or equivalent is required.
• Fluent reading and writing in English.
• Experience in multifamily or concierge service preferred.

Responsibilities

• Provide superior customer service.
• Communicate effectively with residents, guests, visitors and team members.
• Relay community concerns to leadership.
• Present a professional appearance aligned with Trinity Property Consultants.
• Follow policies and procedures as a role model.
• Complete tasks promptly and professionally.
• Perform clerical and phone support.
• Remove trash from lobby and common areas daily.
• Assist community team and complete assigned tasks on time.
• Maintain calendar of move-ins/move-outs and elevator reservations.
• Resolve resident complaints and escalate to leadership as needed.
• Manage incoming/outgoing packages for all carriers.
• Accept additional duties as assigned by Supervisor.

Skills

Customer service

Communication

Time management

Administrative skills

Multitasking

Organization

Hospitality mindset

Education

High school diploma

Tools

Entrata

Outlook

MS Word

MS Excel

Job description

Trinity Property Consultants, LLC is seeking a Concierge Associate in Chicago to deliver exceptional resident services and manage day-to-day community needs. You will prioritize tasks, respond to requests, and maintain a welcoming environment for residents and guests while supporting the community team.

The role emphasizes superior customer service, effective communication, and adherence to on-site policies.