Resident Experience Coordinator - Radius Koreatown, Hampshire Place and Virgil Square

Greatjob; Los Angeles (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid vacation and holidays

Exclusive team member housing discount

Job summary

Vivmark Residential in Los Angeles seeks a Resident Experience Coordinator to deliver exceptional customer service, guide new residents through move-in, and build resident loyalty for a top-tier living experience.

You will address inquiries promptly, conduct move-in prep, follow up after move-in, and manage move-out inspections, events, and amenity areas with a strong commitment to standards.

Qualifications

• Customer service experience preferred.
• Strong communication skills and computer literacy.
• Flexible schedule, including weekends if needed.

Responsibilities

• Deliver outstanding customer service and foster resident loyalty.
• Handle and escalate resident issues for a remarkable living experience.
• Guide new residents through move-in prep and follow up with residents.
• Manage move-out inspections and coordinate resident events.
• Oversee amenity areas and collect rental fees as needed.

Skills

Customer service

Education

High School diploma

Job description

Vivmark Residential exists to set the mark for what home can be. Our vision is to be the most trusted and best-performing rental housing company in America, one that continues to get better as it grows. And we're looking for people who want to help us do it.As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members' growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.The best people want to work here. We hope you're one of them.What You'll Be Doing:As a Resident Experience Coordinator, you will spend most of your time delivering exceptional customer service, fostering resident loyalty through outstanding move-in experiences, adeptly handling and escalating resident issues, and ensuring an overall remarkable living experience throughout their residency.Addressing resident inquiries promptly, ensuring satisfaction and loyaltyGuiding new residents through the move-in preparation experience for a smooth transitionConducting follow-up within a week of move-in to address concernsManaging move out inspections and coordinating resident eventsMaintaining high resident visibility, overseeing amenity areas, and collecting fees for rentalsProactively suggesting improvements to enhance community operationsWhat You'll Need To Thrive:High School diploma or equivalentA valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.Computer literacy and effective communication skillsAvailability to work a flexible schedule, including weekendsOffice team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their jobBonus Qualifications:Customer service experienceSalary: $25.00 - $30.55 per hourEmployees are eligible for overtime pay and performance incentives.The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.We Offer: A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.