Resident Experience & Community Operations Lead

Allied Residential; Shoreline (WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

PTO 152 hours

HSA and FSA

Job summary

Allied Residential in the Puget Sound region seeks an Assistant Community Manager to support the Community Manager with daily operations, leasing, rent collection, and resident satisfaction. You’ll help ensure financial performance and manage tenant relations, inspections, and team coordination.

Ideal candidates bring 6–12 months of property management or leasing experience, proficiency with MS Office and property software, and strong customer service and leadership skills to thrive in a

Qualifications

• 6 months to 1 year of related property management or leasing experience, or equivalent education and training.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word) and property management software.
• Strong leadership, problem-solving, and customer service skills.
• Ability to work in both office and property environments, including unit inspections in varying weather conditions.
• Capacity to occasionally lift up to 10 pounds, navigate stairs, and walk varied terrain.

Responsibilities

• Support the Community Manager in overseeing all aspects of community operations.
• Show apartments to prospective residents, explain lease terms, and highlight community amenities.
• Provide information on local schools, shopping, recreation, and transportation options.
• Process lease agreements, collect deposits, and manage rental payments.
• Respond to and resolve resident concerns, including maintenance, utilities, and service issues.
• Inspect vacant units to identify repair and maintenance needs.
• Step in to manage community issues in the absence of the Community Manager.
• Attend and actively participate in regular meetings and training sessions.
• Supervise community employees in accordance with company policies and applicable laws.

Skills

MS Office Suite

Leadership

Customer Service

Problem-solving

Math & data interpretation

Communication

Education

Equivalent education and training

Tools

Yardi/RealPage

Excel

Job description

Allied Residential in the Puget Sound region seeks an Assistant Community Manager to support the Community Manager with daily operations, leasing, rent collection, and resident satisfaction. You’ll help ensure financial performance and manage tenant relations, inspections, and team coordination.

Ideal candidates bring 6–12 months of property management or leasing experience, proficiency with MS Office and property software, and strong customer service and leadership skills to thrive in a