Resident Experience Leader & Community Operations Manager

Allied Residential, Inc.; Tacoma (WA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

152 hours PTO annually

Carry-over up to 120 hours

Longevity PTO at 6 and 10 years

9 paid holidays

Health benefits - medical, dental, vis

HSA and FSA through Lively

Employee Assistance Plan (EAP)

401(k) with employer match 25%

Job summary

Allied Residential, Inc. seeks a Community Manager to lead operations at a Puget Sound community. You will oversee daily activities, maximize occupancy, ensure resident satisfaction, manage the on-site team, and drive financial performance.

The role requires strong leadership, experience in property management, and proficiency in Office 365 and Yardi. You will analyze reports, control costs, and stay compliant with policies and laws while delivering exceptional service.

Qualifications

• Six months to one year of property management experience or an equivalent combination of education and experience.
• Strong leadership and ability to mentor and hold others accountable.
• Proficiency in Microsoft Office Suite (Office 365) and property management software.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and sound judgment in decision-making.
• Knowledge of financial reports, budgeting, and property operations.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Customer service-oriented with a commitment to resident satisfaction.

Responsibilities

• Oversee daily community operations, ensuring a well-maintained, safe, and welcoming environment for residents and visitors.
• Show available apartments, explain lease terms, amenities, and community features, and process all required leasing documentation.
• Manage rent collections, deposits, and related accounting tasks in accordance with company policies.
• Address and resolve resident concerns promptly and professionally to ensure a high level of resident satisfaction.
• Conduct regular inspections of apartments, amenities, and common areas to ensure quality and identify needed maintenance or repairs.
• Lead, mentor, and develop the community team, ensuring alignment with company standards and performance goals.
• Review and analyze community financial and operational reports; implement strategies for cost control and revenue generation.
• Maintain awareness of local market conditions and competition; recommend strategic adjustments to enhance performance.
• Ensure compliance with safety, security, and company procedures.

Skills

Leadership

Team management

Communication skills

Microsoft Office

Budgeting

Customer service

Tools

Yardi software

Job description

Allied Residential, Inc. seeks a Community Manager to lead operations at a Puget Sound community. You will oversee daily activities, maximize occupancy, ensure resident satisfaction, manage the on-site team, and drive financial performance.

The role requires strong leadership, experience in property management, and proficiency in Office 365 and Yardi. You will analyze reports, control costs, and stay compliant with policies and laws while delivering exceptional service.