Resident Experience & Community Operations Lead

Morgan Properties, LP; New Albany (OH); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

20% Apartment Rental Discount

$300 Morgan Essentials – paidQuarterly

Renewal Commissions

Medical, Dental & Vision Insurance

Life and AD&D Insurance

401(k) with Company Match

Generous PTO + 10 Holidays + SickLeave

Job summary

Morgan Properties is seeking a Community Manager to own daily operations, support resident experience, and ensure community standards are consistently met across our portfolio. The role rewards organized, detail-oriented professionals who can balance service excellence with rigorous process discipline to keep property performance strong.

You will manage resident accounts, collections, ledgers, check scanning, eviction proceedings and court appearances, while following established processes and

Qualifications

• Experience in property management or customer service management.
• Eviction and court experience preferred.
• Strong knowledge of delinquency.
• High attention to detail and ability to manage processes with accuracy.
• Customer service mindset with strong problem-solving ability.
• Valid driver’s license.

Responsibilities

• Manage resident accounts, collections, ledgers, check scanning, eviction proceedings and court appearances.
• Follow established processes and elevate issues when additional support or direction is needed.
• Resolve complex resident concerns, including legal matters, with professionalism and sound judgment.
• Manage the full resident lifecycle: applications, move-ins/move-outs, lease renewals, and retention efforts.

Skills

Property management

Customer service

Delinquency knowledge

Attention to detail

Customer service

Driver's license

Job description

Morgan Properties is seeking a Community Manager to own daily operations, support resident experience, and ensure community standards are consistently met across our portfolio. The role rewards organized, detail-oriented professionals who can balance service excellence with rigorous process discipline to keep property performance strong.

You will manage resident accounts, collections, ledgers, check scanning, eviction proceedings and court appearances, while following established processes and