Assistant Community Manager: Resident Experience & Ops

Morgan Properties; City of Rochester (NY); On-site; USD 68,770,000 - 77,366,000; Full time

Benefits offered by this job

Excellent Pay

Apartment Rental Discount

Morgan Essentials

Renewal Commissions

Education/Tuition Reimbursement

Medical, Dental, and Vision Insurance

Life and AD&D Insurance

401(k) Retirement Plan with Company Me

Job summary

Morgan Properties is seeking an Assistant Community Manager to deliver exceptional resident experiences and support smooth operations across multiple sites. You will engage residents, handle inquiries with professionalism, and help coordinate move-ins, tours, and events.

Ideal candidates bring 2+ years in customer service, strong communication, and the ability to manage priorities in a fast-paced environment. Valid driver’s license and willingness to drive between communities are preferred.

Qualifications

• 2+ years of experience in customer service or a related field.

Responsibilities

• Be the friendly face and main point of contact for residents and visitors.
• Respond to resident needs with empathy and professionalism.
• Conduct community tours—walk-ins and those scheduled by our Regional Sales Team.
• Support move-ins and move-outs, creating a seamless experience.
• Escalate resident concerns as needed to leadership.
• Inspect homes before move-in to ensure quality.
• Walk the property and flag maintenance or curb appeal issues.
• Assist in planning and executing resident events.
• Help ensure safety standards and community policies are followed.
• Keep resident records accurate and up to date.
• Assist in preparing community reports.
• Support day-to-day admin tasks as assigned.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Job description

Morgan Properties is seeking an Assistant Community Manager to deliver exceptional resident experiences and support smooth operations across multiple sites. You will engage residents, handle inquiries with professionalism, and help coordinate move-ins, tours, and events.

Ideal candidates bring 2+ years in customer service, strong communication, and the ability to manage priorities in a fast-paced environment. Valid driver’s license and willingness to drive between communities are preferred.