Community Manager

Morgan Properties; Town of Tonawanda (NY); On-site; USD 63,000 - 67,000; Full time

Benefits offered by this job

Apartment discount

Morgan Essentials stipend

Renewal commissions

Health insurance

Life and AD&D

Disability insurance

401(k) with match

PTO + holidays + sick leave

Employee Assistance Program

Job summary

Morgan Properties is seeking a Community Manager to oversee daily operations, support resident experience, and uphold community standards in the Town of Tonawanda, NY area.

You will own operational processes, manage administrative tasks, and partner with the Area Community Manager to execute priorities across the community, driving strong leasing and service outcomes.

Qualifications

• Experience in property management or customer service management preferred.
• Strong organizational skills and ability to manage multiple priorities.
• Attention to detail and problem-solving ability.

Responsibilities

• Resolve resident concerns professionally and with sound judgment.
• Manage the full resident lifecycle: move-ins/move-outs, renewals, and retention.
• Execute property inspections and ensure safety and compliance standards.
• Manage resident accounts, ledgers, and financial reporting with accuracy.
• Track occupancy, revenue, and leasing activity to align with goals.
• Collaborate with Area Community Manager to execute priorities and initiatives.
• Coordinate with on-site teams to complete tasks on time.

Skills

Property management experience

Customer service mindset

Organizational skills

Attention to detail

Cross-functional collaboration

Driver's license

Job description

Join Our Team as a Community Manager – Support Operations, Build Community, and Drive Resident Experience!

Are you highly organized, detail-oriented, and motivated by keeping operations running smoothly? Morgan Properties is seeking a Community Manager to play a key role in executing daily operations, supporting resident experience, and ensuring community standards are consistently met.

In this role, you will be responsible for owning key operational processes, managing administrative processes, and partnering with your Area Community Manager to ensure priorities are executed effectively across the community.

What You Can Expect from Us:

• Excellent Pay: $63,000-$67,000 / year
• 20% Apartment Rental Discount
• $300 Morgan Essentials – paid quarterly
• Renewal Commissions
• Medical, Dental & Vision Insurance
• Life and AD&D Insurance
• Long & Short-Term Disability Coverage
• 401(k) with Company Match
• Generous PTO + 10 Holidays + Sick Leave
• Employee Assistance Program (EAP)

What You’ll Do:

Resident Engagement & Leasing

• Resolve complex resident concerns, including legal matters, with professionalism and sound judgment
• Manage the full resident lifecycle: move-ins/move-outs, lease renewals, and retention efforts

Operations & Financial Administration

• Execute property inspections, monitor curb appeal, and ensure safety and compliance standards are met
• Manage resident accounts, collections, ledgers, and financial reporting with accuracy and timeliness
• Track occupancy, revenue, and leasing activity, ensuring data is up to date and aligned with community goals
• Follow established processes and elevate issues when additional support or direction is needed

Collaboration & Execution

• Partner closely with the Area Community Manager to execute operational priorities and community initiatives
• Coordinate with on-site teams and support partners to ensure tasks are completed efficiently and on time
• Maintain organization across competing priorities, ensuring follow-through and attention to detail
• Contribute to a professional, service-driven environment through reliable execution and communication

What We Expect from You:

• Experience in property management or customer service management preferred
• Strong organizational skills with the ability to manage multiple priorities and follow through on tasks
• High attention to detail and ability to manage processes with accuracy
• Customer service mindset with strong problem-solving ability
• Comfort working cross-functionally in a support or coordination role
• Valid driver’s license

Please note that only candidates who meet the specified requirements will be contacted for an interview. Thank you for your interest in joining our team.