Resident Experience & Community Operations Lead

Havenparkcommunities; Iowa City (IA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Generous PTO

Paid holidays

401(k) with company match

Learning opportunities

Job summary

Havenpark Communities is seeking an Assistant Community Manager in Iowa City, IA to serve as the heartbeat of the community. You will support the Community Manager, coordinate events, handle rent collection, move-ins, and lease renewals, and ensure residents feel at home with empathetic leadership.

The role focuses on organization, relationship-building, and proactive problem-solving to maintain a welcoming, compliant, and thriving community atmosphere.

Qualifications

• High school diploma or GED.
• At least 1 year of experience in property management.
• Excellent interpersonal and communication skills.
• Strong organizational and time-management abilities.
• Proficiency with computers and standard office software.
• Ability to sit for long periods and walk the community; lift supplies as needed.
• Annual or semi-annual travel may be required.

Responsibilities

• Build a welcoming atmosphere and address issues with care and urgency.
• Plan and execute engaging community events to foster belonging.
• Handle resident concerns, escalating to the Community Manager when needed.
• Prepare bills and statements and ensure rent collection on time.
• Ensure compliance with State and Fair Housing standards.
• Assist the Community Manager and Sales team to prep homes for move-ins.
• Coordinate paperwork for new move-ins and lease renewals efficiently.
• Manage work orders and ensure maintenance requests are completed within 48 hours.
• De-escalate tense conversations with empathy and professionalism.
• Multitask effectively and support the Community Manager and teams.

Job description

Havenpark Communities is seeking an Assistant Community Manager in Iowa City, IA to serve as the heartbeat of the community. You will support the Community Manager, coordinate events, handle rent collection, move-ins, and lease renewals, and ensure residents feel at home with empathetic leadership.

The role focuses on organization, relationship-building, and proactive problem-solving to maintain a welcoming, compliant, and thriving community atmosphere.