Resident Experience & Community Operations Assistant

RiseMe; Olde West Chester (OH); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

20% rental discount

Tuition reimbursement

Health insurance

Dental insurance

Vision insurance

Life & AD&D insurance

401(k) with match

Paid time off

Job summary

Morgan Properties is seeking an Assistant Community Manager to enhance resident experiences across multiple communities. You will serve as the welcoming face, handle inquiries, and support daily operations with a focus on service quality.

The role includes tours, move-in/out assistance, event support, and coordination with the regional team to maintain safety and curb appeal while driving customer satisfaction.

Qualifications

• 2+ years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Ability to problem-solve and stay organized in a fast-paced environment.
• A valid driver’s license and willingness to drive between communities if needed.

Responsibilities

• Be the friendly face and main point of contact for residents and visitors.
• Respond to resident needs with empathy and professionalism.
• Conduct community tours—walk-ins and those scheduled by our Regional Sales Team.
• Support move-ins and move-outs, creating a seamless experience.
• Escalate resident concerns as needed to leadership.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Driver's license

Job description

Morgan Properties is seeking an Assistant Community Manager to enhance resident experiences across multiple communities. You will serve as the welcoming face, handle inquiries, and support daily operations with a focus on service quality.

The role includes tours, move-in/out assistance, event support, and coordination with the regional team to maintain safety and curb appeal while driving customer satisfaction.