Resident Experience & Community Operations Lead

Morgan Properties; Town of Penfield (NY); Hybrid; USD 33,000 - 37,000; Full time

Benefits offered by this job

Excellent pay

Rent discount

Tuition reimbursement

Medical insurance

Vision & Dental

Life & AD&D Insurance

401(k) with match

Paid holidays & PTO

Renewal commissions

Job summary

Morgan Properties is seeking an Assistant Community Manager in New York to enhance resident experiences and support multi-site operations. You will serve as the main contact for residents, conduct tours, assist move-ins/outs, and escalate concerns when needed.

The role requires 2+ years in customer service, strong communication, and the ability to drive between communities. A valid driver’s license is essential for this position.

Qualifications

• 2+ years of experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Ability to problem-solve and stay organized in a fast-paced environment.
• A valid driver's license and willingness to drive between communities if needed.

Responsibilities

• Be the friendly face and main point of contact for residents and visitors.
• Respond to resident needs with empathy and professionalism.
• Conduct community tours—walk-ins and those scheduled by our Regional Sales Team.
• Support move-ins and move-outs, creating a seamless experience.
• Escalate resident concerns as needed to leadership.
• Inspect homes before move-in to ensure quality.
• Walk the property and flag maintenance or curb appeal issues.
• Assist in planning and executing resident events.
• Help ensure safety standards and community policies are followed.
• Keep resident records accurate and up to date.
• Assist in preparing community reports.
• Support day-to-day admin tasks as assigned.

Skills

Customer service

Communication

Organization

Problem solving

Driver's license

Job description

Morgan Properties is seeking an Assistant Community Manager in New York to enhance resident experiences and support multi-site operations. You will serve as the main contact for residents, conduct tours, assist move-ins/outs, and escalate concerns when needed.

The role requires 2+ years in customer service, strong communication, and the ability to drive between communities. A valid driver’s license is essential for this position.