Resident Experience & Community Manager

UDR; Plano (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

UDR at Legacy Village in Plano, TX seeks a Resident Services Manager 2 to lead resident relations and daily operations. You will supervise staff, manage budgets, and coordinate with the Community Director to meet occupancy and service goals.

Key duties include delivering excellent customer service, overseeing vendor partnerships, and ensuring leases and communications comply with policy. This role drives community quality and guest experiences.

Qualifications

• Experience delivering high-quality resident services and community relations.
• Ability to supervise staff and coordinate across teams.
• Proven track record in budgeting and vendor management.

Responsibilities

• Oversee resident relations to ensure a positive living environment.
• Lead team meetings and supervise one direct report if applicable.
• Coordinate financial tasks with the Business Manager and reconcile expenses.
• Manage vendor relationships and ensure service quality standards.
• Administer leases, notices, and community communications compliantly.
• Support events, occupancy goals, and community branding efforts.

Skills

Customer service

Team supervision

Vendor management

Budgeting and financial acumen

Tools

Sugar CRM

Lease management software

Job description

UDR at Legacy Village in Plano, TX seeks a Resident Services Manager 2 to lead resident relations and daily operations. You will supervise staff, manage budgets, and coordinate with the Community Director to meet occupancy and service goals.

Key duties include delivering excellent customer service, overseeing vendor partnerships, and ensuring leases and communications comply with policy. This role drives community quality and guest experiences.