Resident Experience Manager

Billingsley Property Services II, Inc.; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

The Beacon at Billingsley Property Services II, Inc. in Plano, Texas seeks a Customer Experience Manager to deliver exceptional resident experiences. You will handle resident concerns, enforce policies, and drive renewal opportunities while coordinating with leadership and the marketing team to promote rentable spaces and community events.

You will maintain community standards, train on leasing processes, and ensure timely responses to maintenance needs, all while upholding Billingsley Values.

Qualifications

• Provide highest level of resident satisfaction through responsive, consistent, positive, and professional interactions.
• Strong time management and clear written and verbal communication are essential.
• Knowledge of the community, retailers, and Billingsley to promote community engagement.

Responsibilities

• Effectively handle and resolve resident and prospective resident concerns, aiming for one-touch resolution when possible.
• Enforce community policies to ensure fairness and maintain a positive resident experience.
• Proactively manage resident retention by addressing renewal opportunities and needs.
• Support resident engagement and activities that enhance community spirit.
• Maintain the appearance of the community and apartments to create a welcoming environment.
• Assist with leasing processes and traffic during high-demand periods.
• Document interactions in the CRM and communicate insights to leadership.
• Collaborate with leadership to review trends, goals, and opportunities for improving resident experience.
• Communicate clearly with residents about updates, rules, and reminders.
• Partner with management to approve leases and renewals and handle emergencies.
• Provide leadership during weekends to ensure service excellence.
• Take on additional responsibilities as needed.

Skills

Resident satisfaction

Time management

Communication

Billingsley knowledge

Maintenance knowledge

Ledger reading

De-escalation

Education

High school diploma

College preferred

Tools

Microsoft Office

RealPage

Onsite systems (Onesite, ActiveBuilding)

Knock

Job description

The Beacon at Billingsley Property Services II, Inc. in Plano, Texas seeks a Customer Experience Manager to deliver exceptional resident experiences. You will handle resident concerns, enforce policies, and drive renewal opportunities while coordinating with leadership and the marketing team to promote rentable spaces and community events.

You will maintain community standards, train on leasing processes, and ensure timely responses to maintenance needs, all while upholding Billingsley Values.