Resident Services Concierge & Move-In Specialist

UDR, Inc.; Richmond (VA); On-site; USD 45,000 - 51,000; Full time

Job summary

UDR, Inc. is seeking a Resident Service Specialist to join our team supporting our Legacy at Mayland community.

This role coordinates responses to resident service issues, moves-ins, and Onesite activities while upholding our customer service standards. You will use the CRM to manage resident communications, assist with move-in orientation, supervise walk-in traffic, and collaborate with the Business Manager and Renewal teams to meet leasing goals.

Qualifications

• High School Diploma or equivalent is required.
• Associate degree in business administration preferred.
• Minimum two years of office experience is required.
• Minimum of two years' experience in residential properties, rental operations, hotel or related business operations is preferred.
• Must have and maintain a valid driver’s license unless otherwise noted.

Responsibilities

• Move-In Coordination: Conduct move-in orientations by appointment; contact new residents within seven days to ensure satisfaction and report issues.
• Onesite Responsibilities: Scan required move-in documents; oversee Pending Tasks.
• Customer Service Administration: Guide walk-in traffic; respond to voicemails, texts, emails within guidelines; manage resident communications via CRM.
• Property Condition Oversight: Inspect move-in apartments and amenities; address deficiencies with service team.
• Back-Up Coverage: Interact with walk-in prospects; greet visitors; prepare reports and documents as directed; conduct self-guided tours when needed.
• Performance Requirements: Apply policies, solve issues, maintain organizational standards; follow Fair Housing laws; strong written and verbal communication.

Skills

Customer service

Organizational skills

Communication skills

MS Office

CRM

Education

High School Diploma

Associate degree in business administration

Tools

Onesite

CRM

MS Office

Job description

UDR, Inc. is seeking a Resident Service Specialist to join our team supporting our Legacy at Mayland community.

This role coordinates responses to resident service issues, moves-ins, and Onesite activities while upholding our customer service standards. You will use the CRM to manage resident communications, assist with move-in orientation, supervise walk-in traffic, and collaborate with the Business Manager and Renewal teams to meet leasing goals.