Resident Experience Director

Bell Partners Inc.; Washington (District of Columbia); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Opportunities for career growth

Total rewards benefits package

Cell phone allowance

Family health insurance

401(k) match

Vacation

Personal Days

Sick time

Customized training programs

Associate referral bonus plan

Diverse, equitable, and inclusive work

Job summary

Bell Partners Inc. is seeking a Community Manager to oversee all community operations and drive high levels of resident satisfaction.

You will lead and motivate staff to deliver exceptional service, train on leasing and resident services, and manage budgeting and marketing initiatives. Responsibilities include maximizing property performance, conducting regular meetings, and ensuring accurate associate records.

Qualifications

• 3+ years’ experience in a property management role preferred.
• Strong leadership and team-building skills.
• Excellent customer service and communication abilities.
• Knowledge of budgeting and property marketing.

Responsibilities

• Motivate associates through recognition programs, training, and team building.
• Ensure leasing targets and BAL strategic drivers are met.
• Train staff on leasing techniques and resident service.
• Oversee property performance and safety inspections.
• Develop and administer the community budget and marketing plan.
• Hold responsibility for 35% of leasing activities.
• Lead weekly meetings with leasing and maintenance teams.
• Maintain associate records and satisfaction surveys.

Skills

Supervisory experience

Customer service

Leadership

Team building

Marketing skills

MS Office (Excel)

Education

BA/BS in business, sales, or related field

Tools

Yardi Voyager

Job description

Bell Partners Inc. is seeking a Community Manager to oversee all community operations and drive high levels of resident satisfaction.

You will lead and motivate staff to deliver exceptional service, train on leasing and resident services, and manage budgeting and marketing initiatives. Responsibilities include maximizing property performance, conducting regular meetings, and ensuring accurate associate records.