Resident Experience Manager

UDR, Inc.; Plano (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

UDR is seeking a Resident Services Manager 2 for Legacy Village in Plano, TX to oversee resident relations, daily operations, and staff supervision. The role emphasizes customer service excellence, community appearance, and occupancy strategies in a multi-unit property environment.

You will collaborate with the Community leadership to ensure service quality and financial performance, including oversight of vendor and administrative tasks.

Qualifications

• Experience in property management operations.
• Strong customer service and supervision skills.

Responsibilities

• Manage resident relations to maximize occupancy and preserve positive community image.
• Lead daily/weekly team huddles; coach and develop staff; manage performance and disciplinary actions as needed.
• Oversee vendor relationships and service providers to ensure quality, cost control and timely issue resolution.

Skills

Customer service

Team supervision

Vendor management

Job description

UDR is seeking a Resident Services Manager 2 for Legacy Village in Plano, TX to oversee resident relations, daily operations, and staff supervision. The role emphasizes customer service excellence, community appearance, and occupancy strategies in a multi-unit property environment.

You will collaborate with the Community leadership to ensure service quality and financial performance, including oversight of vendor and administrative tasks.