Resident Experience & Community Engagement Manager

Sares--regis-Group-5; Palo Alto (CA); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

401(k) match

Rental incentive

Rental discounts

Signing bonus

Job summary

Sares-Regis Group in Palo Alto, CA seeks a Resident Services Manager to enhance resident experience at Stanford West. The role requires greeting visitors, delivering personalized service, and fostering positive resident relationships.

Strong communication and independence are essential, with flexibility to work weekends and overtime. Experience with property software (Outlook, Excel, Word) and a fair housing exam is preferred.

Qualifications

• 1 year of customer service experience
• Ability to pass fair housing exam
• Effective written and verbal communication
• Ability to work independently without direct supervision
• Knowledge of property operations software (Outlook, Internet, Excel, Word)

Responsibilities

• Greet prospects, guests, and visitors to the community
• Provide a personalized experience with care and convenience for residents
• Engage with residents to maintain positive relationships and meet expectations
• Respond to resident complaints promptly and professionally
• Act as communication hub via the portal and postings for community happenings
• Plan, promote, and deliver resident events and activities
• Identify opportunities to improve resident happiness and service

Skills

Customer service

Communication

Fair housing knowledge

Independent work

Tools

Outlook

Excel

Word

Internet software

Job description

Sares-Regis Group in Palo Alto, CA seeks a Resident Services Manager to enhance resident experience at Stanford West. The role requires greeting visitors, delivering personalized service, and fostering positive resident relationships.

Strong communication and independence are essential, with flexibility to work weekends and overtime. Experience with property software (Outlook, Excel, Word) and a fair housing exam is preferred.