Resident Experience & Community Engagement Manager

Windsor Communities; Medford (MA); On-site; USD 69,000 - 93,000; Full time

Benefits offered by this job

Benefits package

Growth opportunities

Job summary

Windsor Mystic River in Medford, MA is seeking a Resident Services Manager I to oversee daily operations and foster an exceptional resident experience. You will partner with the Sales Leadership team to ensure a smooth transition from prospect to resident and coordinate move-in activities and community events.

In this role you will manage move-in documentation, respond to resident issues, and support the Service Team with work orders while contributing to a welcoming and engaged community.

Qualifications

• 2-3 years sales experience in retail, hospitality, or multi-family environments.
• Undergraduate degree preferred; equivalent experience considered.
• Three years related experience and/or training; or an equivalent combination.
• Experience in multifamily environment and/or property management operations.
• Funnel CRM knowledge preferred; Microsoft Office 365 knowledge required.
• Transferable apartment industry sales experience considered.

Responsibilities

• Ensure timely response to resolve or elevate resident issues.
• Lead resident package management and move-in day documentation.
• Prepare move-in day inspections and welcome appointments for new residents.
• Conduct post-move in communication to residents to ensure satisfaction.
• Support Work Order communications with the Service Team and conduct follow-ups.

Skills

Sales experience

Customer service

Communication skills

Education

Undergraduate degree preferred

Three years related experience and/or training

Tools

Microsoft Office 365

Funnel CRM

Job description

Windsor Mystic River in Medford, MA is seeking a Resident Services Manager I to oversee daily operations and foster an exceptional resident experience. You will partner with the Sales Leadership team to ensure a smooth transition from prospect to resident and coordinate move-in activities and community events.

In this role you will manage move-in documentation, respond to resident issues, and support the Service Team with work orders while contributing to a welcoming and engaged community.