Resident Experience & Community Engagement Lead

MAA; Kennesaw (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

MAA is seeking a Resident Experience Specialist in Georgia to deliver outstanding customer service to residents and support the property management office. The role focuses on enhancing resident satisfaction and retention through proactive engagement and efficient administrative support.

You will manage move-in and move-out inspections, orientations, and service requests, coordinating with vendors and teams to ensure high standards across communities.

Qualifications

• 1-3 years of customer service and/or administrative support experience.
• Bachelor’s degree and leasing experience preferred.
• Strong knowledge of Microsoft Office applications.

Responsibilities

• Conducts pre-walk inspections of units prior to move-in.
• Performs move-in and move-out inspections using SightPlan.
• Procures and prepares personalized move-in gifts for new residents.
• Facilitates move-in orientation to welcome and educate residents.
• Documents and responds to resident questions and concerns via phone, online platforms, and CRM.

Skills

Customer service

Administrative support

Conflict resolution

Verbal communication

Written communication

Organizational skills

Time management

Teamwork

Flexibility

Microsoft Office

Education

Bachelor’s degree

Leasing experience

Tools

Microsoft Office Suite

Job description

MAA is seeking a Resident Experience Specialist in Georgia to deliver outstanding customer service to residents and support the property management office. The role focuses on enhancing resident satisfaction and retention through proactive engagement and efficient administrative support.

You will manage move-in and move-out inspections, orientations, and service requests, coordinating with vendors and teams to ensure high standards across communities.